Returns & Exchanges

At The Citizenry, we take pride in the craftsmanship of our goods and want you to be completely satisfied with your purchase. If you are not in love with your piece, we accept returns and exchanges on all unused items within 30 days of delivery.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Follow the prompts to download and print your prepaid shipping label, which will be sent directly to your email address.

3

Pack with Care

Securely pack your items in their original packaging to ensure they arrive safely at our warehouse without damage.

4

Drop Off and Track

Take your package to the nearest authorized carrier location; once received and inspected, we will issue your refund or ship your exchange.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing